Flipkart Health Plus is duty bound to provide fair treatment to our Consumer and Consumer grievances.
Grievance means any issue related to the product/service which has been availed by the consumer from the Flipkart Health Plus Platform and consumer is seeking resolution for the same.
In case of any query or complaint the Consumer can approach us and reach out to us through ‘Need help’ tab available in the app.
If your query / complaint not resolved needs to be escalated : As per the applicable laws, Flipkart Health Plus has appointed a “Grievance Officer” to address your grievances.
Ms. Shabnam Basu
Company name: Flipkart Health Ltd.
Contact no: 080 4463 4141
Email: grievance-officer@flipkarthealthplus.com
Address: 9th Floor/2, Tower - A, DLF IT PARK, Plot.no.8, Block - AF, Mouza - HIDCO, Major Arterial Road, Rajarhat New Town North 24 Parganas WB 700156 IN.
The customer may contact our Grievance Officer in case he/she is not satisfied with the resolution provided by our customer care. A ticket ID generated during the interaction with customer care should be provided while contacting the grievance officer.
The Consumer shall receive an acknowledgment- a system generated “Unique ID” for its grievance within 48 (Forty-Eight) hours through email or phone call or SMS to track the grievance status.
‘Consumer Care’ & ‘Grievance Officer’ shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance.
For more details, please visit Terms of Use