We will stop accepting new orders post 21st Feb 2024, but the app’s webpage will remain accessible till March 15th 2024, to help you with any pending concerns.If you have any remaining balance in your wallet, please don’t worry. We are committed to ensuring that every rupee is returned to you. Our customer support team will personally reach out to collect your bank details, so we can process your refund without any hassle.
You can also browse through and take a screenshot of all your saved prescriptions.
For any concerns or queries, feel free to contact us at care@flipkarthealthplus.com, and we will do our best to assist you.
We understand that many of you may have placed recent orders or may still need to return items. Here’s how we’re handling it:
If you place an order before 21st Feb 2025, it will be processed as usual, and we will do our best to ensure timely delivery.
If your order is delayed or stuck, please contact our support team for updates—we are committed to resolving all pending deliveries.
If you wish to return an item after the app shuts down, we will still honor returns for 7-14 days post-delivery if the product meets our return policy.
If you have an issue with a recently delivered order, please reach out to our customer support team at care@flipkarthealthplus.com, and we’ll assist you in resolving it.
We know that your wallet balance is important, and we want to make this process as simple and stress-free as possible.
How do I withdraw my wallet balance? You don’t have to do anything—we will reach out to you! Our customer support executives will personally contact you to collect your bank details for the transfer.
How will I be contacted? You will receive a call or email from our team. Please be cautious of any fraudulent messages and only share your details with our official representatives.
How long will the refund take? Once your bank details are verified, the transfer will be processed within 5-7 working days.
Can I transfer my wallet balance to UPI, Paytm, or another payment method? At this time, we can only process refunds via bank transfers. We appreciate your understanding.
What if I don’t provide my bank details in time? We encourage you to share your details at the earliest to ensure a smooth refund process. If you miss the deadline, please reach out to our support team as soon as possible.
We understand that some of you may need access to past invoices, prescription records, or order history. Here’s what you should know:
Can I still access my order history or download invoices? Yes! You will be able to log in to the app webpage for the next 2 weeks to access any important pages. For any invoices that are needed, you can reach out to customer care to get a copy of the invoice.
What if I need past invoices after the app shuts down? If you require past invoices later, please contact care@flipkarthealthplus.com, and we will do our best to assist you.
What happens to my uploaded prescriptions? If you’ve uploaded prescriptions in the app, we recommend taking screenshots of them before the app is fully deactivated.
Even though the app is shutting down, we are still here for you!
How can I contact customer support after the shutdown? You can reach us at care@flipkarthealthplus.com, and our team will continue assisting you for a limited period after the closure.
Will you be launching a new service in the future? We will soon be transitioning to Flipkart minutes, where you will be able to get all your medicines with the same trust of Flipkart within minutes.
I have an active subscription or membership—what happens now? If you have an active subscription, we will reach out to you individually to discuss refunds or any remaining benefits.
I used a discount code on a pending order—will it still be applied? Yes! If your order is successfully placed before we stop accepting new orders, any applied discounts will still be honored.
What should I do if I haven’t received my refund or order? Please reach out to us at care@flipkarthealthplus.com, and we will make sure your issue is addressed.
You can easily register on Flipkart Health+ with these simple steps:
1. Visit our app/website
2. Enter your mobile number on the login page
3. Validate your mobile number using the OTP sent to your mobile number
On successful completion of the verification process, your account will be created on Flipkart Health+ and you can start shopping.
If you need any assistance with the registration process, you can get in touch with us by calling 080-4463-4040 and we'll be happy to help you.
Your limited personal information is needed during the registration process to authenticate you as a valid user and to service you better. Please note that this information is stored securely and can be accessed only by you and the authorised Flipkart Health+ team. Information provided by you will be handled in accordance with our Privacy Policy that you can read here: {link}
Your mobile number helps us authenticate your account and communicate with you appropriately. It also serves as your primary login ID. Your mobile number will also be used to send you interesting offers, promotions, discount information and updates on your order via SMS.
You can retrieve your login password by following these simple steps:
On providing the details, you'll receive an SMS confirmation of the password reset process being complete. You can then log in to your Flipkart Health+ account using your new password.
Once you log in, you'll be prompted to change your password to start using your account.
This may happen if you have entered an incorrect password. Since passwords are case sensitive, please make sure to type all the characters as per your password selection process. If the issue still persists, you can click on 'Forgot Password' and enter your mobile number when prompted. On providing the details, you'll receive an SMS confirmation of the password reset process being complete. You can also reach us on 080-4463-4040 for additional assistance.
You're required to use your mobile number to log in to your Flipkart Health+ account as these usernames are easy to remember and unique for each user. This also ensures the security of your account. Your personal information is stored securely and is not shared with any other platform (including Flipkart) without your consent. Information provided by you will be handled in accordance with our Privacy Policy that you can read here: {link}
Note: Please never share your personal details like passwords and OTP and bank details like account number, CVV or PIN of Debit/credit card and internet banking passwords with anyone including Flipkart Health+ employees.
To log out from our app, please visit the 'Account' section on the Flipkart Health+ app and select 'Logout' from the menu.
To update your personal information, please get in touch with us on 080-4463-4040 from your registered mobile number and we will help you.
To change the password of your Flipkart Health+ account, follow these simple steps:
If you would like to deactivate your Flipkart Health+ account, please get in touch with us on 080-4463-4040 for help.
In case you are not receiving SMSs from Flipkart Health+, please call on 080-4463-4040 for assistance.
As per the seller's returns policy, products can be returned within 30 days from the delivery date except non-returnable products. For more details and the terms and conditions, please refer to the returns policy page here {link}
You can cancel an order on Flipkart Health+ only if it is in 'In Process' or 'Order Placed' status. To cancel an order, go to the 'My Orders' section and click on the 'Cancel' button next to the order you want to cancel. You can also cancel an order within 3 hours of placing it provided the order has not been confirmed or processed by the seller by getting in touch with us on 080-4463-4040.
If you are seeing a disabled 'Cancel' link next to an order, it means that the order for that product has already been processed by the seller. For more details, you can get in touch with our customer support on 080-4463-4040.
You can get in touch with our customer support team on 080-4463-4040 or write to us at care@flipkarthealthplus.com for any queries or concerns related to our app or your orders and we will be happy to help.
Note: Any message, comment or feedback sent to Flipkart Health+, or any form of communication made with our customer support team, becomes exclusive property of the company and the user would not receive any compensation for posting/sending suggestions or feedbacks to Flipkart Health+.
As per the Drugs Rules, 1945 it is mandatory to upload a valid prescription for all prescription-based medications. However, for non-prescription based medicines or OTC (over-the-counter) items no prescription is required. It is the obligation of the users to provide a valid prescription to Independent Licensed Chemists (Sellers) before the delivery of products. The Independent Licensed Chemists may choose not to deliver the medicines in case the user fails to show a valid prescription.
Shipping Fee shall not be refunded to customers in case of return of a delivered order.
A nominal convenience fee of Rs 5/- ("Convenience Fee") will be applicable to all orders on the Flipkart Health Plus platform, as detailed in our FAQ . We reserve the right to modify/waive off the Convenience Fee from time to time.
Convenience Fee shall be refunded to customers in the following cases-
Convenience Fee shall not be refunded to customers in case of return of a delivered order.
Yes, Cash on Delivery option is availlable in select pincodes and you can check that on the app before placing an order. For more details, please refer to the shipping policy here: {link}.
The estimated delivery time for an order usually ranges between 2 and 4 business days and is dependent on factors like the customer's location, seller's location and the courer service provider related delivery timelines. Please note that products are delivered on all days except for public holidays.
In the rare instance of your order not being delivered by the estimated delivery date, please get in touch with us on 080-4463-4040 and we will definitely assist you.
You can easily place an order on Flipkart Health+ by following the below steps:
Once your order is successfully placed you will receive an SMS with the order details.
You can check the status of your orders in the 'My Orders' section of your app. Under 'My Orders' choose the desired order and click on it to view its status.
Given below is the list of order statuses and their meaning:
You can pay for your order using any of the below payment methods:
Please note that Cash on Delivery (COD) payment option will be available only in select pincodes.
Yes, the price of a product that you see on the app is final and all-inclusive.
Flipkart Health+ Wallet is a non-transferable digital wallet that stores virtual cash. This can be redeemed while ordering through the Flipkart Health+ platform only. There are various ways in which this virtual cash gets added to Health+ Wallet such as Promo Cash, Cashback Earned, Token of Apology, Refund Against Order etc.
Unlike other payment methods, Flipkart Health+ Wallet enables hassle-free and faster checkout with one-click payment.
There is no minimum or maximum balance limit for Flipkart Health+ Wallet. Also, there are no additional or hidden charges on the Wallet.
Currently, you cannot add money to the Flipkart Health+ Wallet.
If the balance in your Flipkart Health+ Wallet is insufficient, you can pay the rest of the transaction value through Cash On Delivery.
For Cashback Earned, validity is 60 days from the issued date. For Token of Apology, validity is 60 days from the issued date. For Promo Cash, validity is 60 days from the issued date. For more information on balance validity, please check the transaction history of your Flipkart Health+ Wallet.
No, there will be no interest paid for the Flipkart Health+ wallet balance as it is a virtual digital cash wallet.
Currently, you can only use Flipkart Health+ Wallet balance on the Flipkart Health+ platform.
You can check your credited refund in the Wallet History section of Flipkart Health+ Wallet.
You can use the balance in your Flipkart Health+ Wallet balance to place an order if and only if you have sufficient balance to complete the transaction. In case of any shortage, you can pay the remaining balance via Cash on Delivery.
For Refund, the duration depends on when the order is picked up and marked return to origin. For Cashback, the duration is within 10 days from the order delivered date. For Token of Apology, the duration is within 24 hours from the issued date. For Promo Cashback, the duration is within 10 days from the order delivered date.
To view your balance, go to Account and then Flipkart Health+ Wallet.
No. The Flipkart Health+ Wallet is non-transferable digital wallet.
No. Flipkart Health+ wallet is a non-transferable to another Flipkart Health+ account or any other medium.
Go to Account. You'll be able to see your balance reflected next to Flipkart Health+ Wallet. Click on Flipkart Health+ Wallet to view wallet history.
If your Flipkart Health+ Wallet balance is zero, you cannot redeem it. In case your balance is not zero and you're still unable to redeem it, please contact us at 080-4463-4040 or write to us at care@flipkarthealthplus.com for assistance.
Please contact us at 080-4463-4040 or write to us at care@flipkartheathplus.com for assistance.
You can use the Flipkart Health+ Wallet balance which is about to expire by placing an order on Flipkart Health+ platform and using the balance during checkout.
No. The expired balance of Flipkart Health+ Wallet cannot be renewed.
Yes. Amount paid through Flipkart Health+ Wallet will reflect on the invoice along with other payment methods used, if any.
Detailed information about each medicine is provided on our website and app. You can click on any medicine to get a Drug Snapshot to know the usage and check the warnings.
The information available on our website and app has been compiled with utmost precision and is for informational purposes only and does not constitute professional medical advice, recommendation, diagnosis or any kind of treatment. You are advised to seek advice from registered medical practitioners or experts for your personal medical needs. Please note that taking any action based on any information/content provided on Flipkart Health+ will be solely at your own risk and Flipkart Health+ will not be liable for any situation or condition arising out of your acts.
No, Schedule X and other habit-forming drugs are not sold on Flipkart Health+ as per Drugs Rules, 1945 and Narcotic Drugs and Psychotropic Substances Act 1985.
If you wish to share feedback on a product or a seller, kindly write to us at care@flipkarthealthplus.com or call us at 080-4463-4040. If you wish to rate and/or review the product(s) or service(s) you have purchased, visit our website healthplus.flipkart.com, go to My Orders, and share your rating and/or review. Please note that you can ONLY rate and/or review non-prescription, non-medical products. Your feedback is important to us as we strive to serve you better. However, Flipkart health+ reserves the right to moderate and/or remove reviews that we consider inappropriate.
If you want to delete a saved card, you can find the delete card option in saved payments section on the Account page. If you need help with deleting the card, Please contact us on https://healthplus.flipkart.com/pages/view/contactus the same shall be operational on all 7 days and timing will be from 6 AM to 11 PM only.