Q: Q: How can I check the status of my order?

Ans. Select Account and then My Orders to check the status of your order. Alternatively, you can also call our Customer Service number: 9330803080.

Question 1

Q: Is it compulsory to upload my prescription?

Accepted Answer

Ans. According to the Drugs and Cosmetics Rules 1945, drugs labeled Rx cannot be sold without a valid prescription from a Registered Medical Practitioner. Hence, it is mandatory to upload a prescription during the checkout process.

Question 2

Q: I’ve lost my prescription. Can I still place an order?

Accepted Answer

Ans. Yes. Select I don’t have a prescription in the Upload Prescription section. We’ll schedule a call with the Partner Doctor for you.

Question 3

Q: Is Cash On Delivery option available?

Accepted Answer

Ans. Absolutely! You can place your order with Flipkart Health+ and pay at the time of delivery. You can also opt for paying at the time of placing the order via:

Credit Card/Debit card
Net Banking
UPI
E-wallets

Question 4

Q: How will I know that my order is confirmed?

Accepted Answer

Ans. After placing your order, you will receive a confirmation SMS. That’s not all! We’ll also send you timely SMS updates regarding your order.

Question 5

Q: How can I check the status of my order?

Accepted Answer

Ans. Select Account and then My Orders to check the status of your order. Alternatively, you can also call our Customer Service number: 9330803080.

Question 6

Q: Help! I have an issue with my online medicine order!

Accepted Answer

Ans. Don’t worry! You can email us at care@flipkarthealthplus.com or call our Customer Service at 9330803080.

Question 7

Q: I’ve placed the wrong order. Can I cancel it?

Accepted Answer

Ans. You can cancel your order if the status is ‘In Process’ or ‘Order Placed’ in My Orders section.To cancel your order on the Flipkart Health+ app, follow the below-mentioned steps:

1. Go to Account and then My Orders section.
2. Select the order you want to cancel and click on the Request Cancellation option.
3. Choose a reason for cancellation.
4. Select Submit for Cancellation to cancel your order.

Question 8

Q: How will my online medicine order reach me?

Accepted Answer

Ans. We’ll deliver your order right to your doorstep via our Authorized Courier Services. All you have to do is place your order on Flipkart Health+ and relax.

Question 9

Q: Can I repeat my previous order?

Accepted Answer

Ans. Of course! Go to Flipkart Health+ mobile app or website, and click on Reorder at the homepage. You can also select Account ? My Orders ? Reorder to repeat the same order without any hassle.

Question 10

Q: Is ordering medicines online safe?

Accepted Answer

Ans. Ordering medicines online via trusted healthcare platforms such as Flipkart Health+ is safe.

At Flipkart Health+, we deliver 100% genuine medicines at the best prices. All the medicines undergo intense quality checks by experts and professional pharmacists. Moreover, medical experts and authorized pharmacists verify the medicine and healthcare product information on our platform. We also adhere to safety guidelines while delivering your medicine orders.

Question 11

Q: Is my personal as well as medical information safe with Flipkart Health+?

Accepted Answer

Ans. Absolutely! At Flipkart Health+ we give utmost importance to the security of our customers. It is our responsibility to protect your information at all costs.